A 21-Day Roadmap to AI Adoption
Hill & Co., a management consultant firm for the diamond, gemstone, and jewelry industry, has launched a new AI Strategy program. The 21-day initiative is designed exclusively for jewelry retailers, providing an actionable framework to identify opportunities, streamline processes, and strengthen customer relationships.
The program addresses the ways artificial intelligence is reshaping the industry, from supply chain optimization to client interactions. For retailers balancing traditional products with new markets like Lab-Grown Diamonds Guide, the question isn’t whether to adopt AI, but how to adopt it responsibly and effectively.
Inside the AI Strategy Program
The program includes:
- Full process analysis to identify inefficiencies and error-prone workflows
- A cost/effort vs. impact/speed matrix to prioritize AI opportunities
- A clear roadmap of automation and AI adoption tailored to each retailer’s goals
Retailers are guided through five steps: rapid discovery, process mapping, benchmarking, ranking wins, and creating a success roadmap. The result is a customized plan aimed at reducing manual tasks by up to 40 percent, freeing teams for client service and creative work.
“AI isn’t just buzz—it’s key to growth,” said Elle Hill, founder and CEO of Hill & Co. “Our strategy helps jewelers uncover high-ROI opportunities, automate where it matters, and focus on what matters most: building relationships and selling more jewelry.”
Why It Matters for the Jewelry Industry
AI is becoming the new “table stakes” of business technology. For jewelers, this means improving inventory accuracy, accelerating order fulfillment, and boosting competitive advantage. But the rise of AI also sparks debate: can technology coexist with the artistry and human storytelling behind sustainable gemstones and ethical jewelry? Or will data-driven decisions eventually redefine what luxury means?
AIDI’s Perspective
At AIDI, we see AI adoption as inseparable from the industry’s other transformations. Just as lab-grown diamonds and lab-grown gemstones challenge perceptions of authenticity, AI challenges the way value is created in retail. Both are controversial, both are disruptive—and both are shaping the jewelry world of tomorrow.